Privacy Policy

Last Updated: July 5, 2026

This Privacy Notice for LeadLayer ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services").

This includes when you:

Visit our website at https://leadlayer.app
Request a demo or contact us
Use the LeadLayer platform
Interact with our services through marketing, support, or integrations

LeadLayer provides reputation management and customer communication software designed to help local service businesses generate more Google reviews, automate customer follow-up, improve online reputation, and streamline communication with customers through email, SMS, and other supported channels.

If you have questions about this policy, contact us at [email protected].

Summary of Key Points

This summary highlights key parts of our Privacy Notice.

What personal information do we process? Information depends on how you interact with our Services.
Do we process sensitive personal information? In some cases we may process customer contact lists uploaded by users.
Do we collect information from third parties? Yes, from integrations, marketing partners, and public sources.
How do we keep your information safe? We use technical and organizational security safeguards.
What rights do you have? Depending on your location you may request access, correction, or deletion of your data.

What Information Do We Collect
How Do We Process Your Information
Legal Bases For Processing
When and With Whom We Share Information
Cookies and Tracking Technologies
Artificial Intelligence Products
How Long We Keep Your Information
How We Keep Your Information Safe
Information From Minors
Your Privacy Rights
Do Not Track Features
United States Privacy Rights
Data Usage and Sharing
Updates To This Notice
Contact Information
Review, Update, or Delete Your Data

1. What Information Do We Collect

We collect personal information that you voluntarily provide when you:

Create an account
Request information about our Services
Contact support
Use our services or request information about our products

Information may include:

Names
Email addresses
Phone numbers
Mailing addresses
Billing information
Authentication data
Customer contact information uploaded by users

Client Responsibility for Customer Data

Clients using the Services may upload or transmit customer contact information for the purpose of sending review invitations and related communications.

Clients represent and warrant that they have obtained all required permissions, consents, and legal authority required by applicable laws to contact those individuals via SMS, email, or other electronic communications.

During account setup or when uploading contact information, clients are required to confirm that they have obtained appropriate consent.

LeadLayer does not independently verify how customer contact information was obtained and relies on the client’s representations that such data was collected lawfully.

Payment Data

Payments are processed by Stripe. LeadLayer does not store full payment card information.

Stripe Privacy Policy:
https://stripe.com/privacy

2. How We Process Your Information

We process personal information to:

Provide and maintain our Services
Create and manage accounts
Respond to support requests
Send administrative communications
Send review requests, customer notifications, and business communications on behalf of our clients
Improve our software, website, and customer experience
Prevent fraud and maintain security
Comply with legal obligations

Case Studies and Marketing Use

We may use certain business-related information to create case studies or marketing materials about our Services. This may include:

Client business name
Logo
Publicly available reviews
Testimonials
High-level performance results such as increased review volume

If you prefer not to have your business included in marketing materials, contact [email protected].

3. Legal Bases For Processing

We process personal information when we have a valid legal basis including:

User consent
Contractual necessity
Legal compliance
Legitimate business interests

4. When and With Whom We Share Information

We may share information with trusted service providers including:

Cloud hosting providers
Payment processors
Email and SMS delivery platforms
Analytics providers
Authentication services
AI service providers

Third-Party Platform Disclaimer

LeadLayer integrates with third-party platforms such as Google and social media networks.

These platforms operate independently and may remove or modify reviews at their discretion. LeadLayer cannot guarantee the visibility or permanence of reviews on third-party platforms.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain platform security
Analyze usage patterns
Improve platform performance
Personalize user experiences

6. Artificial Intelligence Products

Some features of our Services utilize artificial intelligence technologies provided by trusted third-party providers, including OpenAI, to assist with customer communications, review management, and business automation.

Users may choose not to use certain AI-powered features where available.

7. How Long We Keep Your Information

We retain personal information for as long as necessary to:

Provide the Services
Maintain active accounts
Comply with legal obligations
Resolve disputes

Data may remain in backups or archives for a limited period after account closure.

8. How We Keep Your Information Safe

We implement security safeguards including:

Encryption of sensitive data
Secure infrastructure
Access control systems
Authentication safeguards

However, no system can guarantee complete security.

9. Information From Minors

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

10. Your Privacy Rights

You may have rights including:

Access your personal information
Correct inaccurate information
Delete personal data
Withdraw consent

Requests can be submitted to [email protected].

11. Do Not Track Features

We currently do not respond to browser Do Not Track signals due to the lack of a standardized industry approach.

12. United States Privacy Rights

Residents of certain states may have rights to:

Access collected personal data
Correct inaccurate data
Request deletion of personal data
Opt out of certain data uses

13. Data Usage and Sharing

Mobile Opt-In Data

Mobile numbers provided through our platform are used only to send relevant communications such as review invitations, customer notifications, appointment reminders, or other requested business communications.

We do not sell or share mobile opt-in data with third parties for marketing purposes.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Users can opt out at any time by replying STOP to any SMS message.